Q. Do you do custom design or branding jobs for companies?
A. Of course. Be sure to fill out the contact form with a detailed description of the type of job you're looking to have done and as many details as possible along with your contact information and we'll get back to you with a quote as quick as we can.
Q. When will I get my order?
A: We like to ship out all orders as fast as possible, however some international orders or pre-order items may take up to 3-4 weeks. Please also note that large orders may take a bit longer fulfill.
Q: How will I know when my order has shipped?
A: You will receive a shipping confirmation email with tracking information as soon as your order has shipped!
Q: Do you ship internationally?
A: Yes! Please note that international shipments may take a little bit longer to arrive. Be aware that import duty and tax charges are not included in the shipping price.
Q. I'm a roaster and would like to collaborate with you. How do I get in touch?
A. We love working with passionate roasters from around the world on creative collaborations. Fill out the contact form with a brief description of what you had in mind, and we'll get back to you.
Q. I'd like to order a t-shirt but not sure of the sizing, are there sizing charts available?
A. Yes, on the product description there is a sizing chart graphic for each t-shirt.
Q. The shirt I ordered is too big/small, can I get a different size?
A. Yes, but you'll need to return the shirt you received and are responsible for the shipping back. To start this process, please fill out the contact form with your order number and size you'd like to exchange for.
Q. I'm missing an item in my order.
A. Fill out the contact form with your order number and the item that is missing and we'll ship it out immediately.
Q. My order tracking number claims it has arrived, but I have yet to receive it.
A. Please check your address to verify that you entered the correct address when ordering and check with your local post office as they may have dropped it with a neighbor. Once we place it in the mail, and we shipped it to the correct address, if delivered, we're not responsible for stolen items.
Q: I moved! Can I update the shipping address on my order?
A: Yes! Contact us with your new address before your order is shipped and we’ll get it updated for you. We are unable to accommodate with third-party shipping.