FAQ
SHIPPING, RETURN AND REFUND POLICIES
SHIPPING
We process and ship items in the order that we receive them between 8 am - 5 pm CST Monday - Friday. Please allow 1 - 3 business days for processing of orders to be completed. Orders with expedited shipping upgrades get processed the same day if placed by 1:30 PM. If an order contains a pre-sale or back-ordered item the shipment of your order will be delayed until all items become available.
RETURNS
We refund 100% of your purchase price and shipping costs. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. Contact us to return your product and include your order number in the subject of your email.
EXCHANGES
Exchanges are free for exchanges of items that are the same or lesser value. If you need to exchange for the same item in a different size, contact us with the size and order number in your email. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Customer is responsible for return shipping cost.
REFUNDS
Q. Do you do custom design or branding jobs for companies?
A. Of course. Be sure to fill out the contact form with a detailed description of the type of job you're looking to have done and as many details as possible along with your contact information and we'll get back to you with a quote as quick as we can.
Q. When will I receive my order?
A: We like to ship out all orders as fast as possible, however, some international orders or pre-order items may take up to 3-4 weeks. Please also note that large orders may take a bit longer to fulfil.
Q: How will I know when my order has shipped?
A: You will receive a shipping confirmation email with tracking information as soon as your order has shipped!
Q: Do you ship internationally?
A: Yes! Keep in mind, international shipments may take a little bit longer to arrive. Please note any customs or import duties may be charged once the parcel reaches its destination country. These charges must be paid for by the recipient of the parcel. We have no control over these charges and we cannot tell you what the cost of this may be as policies and duties vary widely from country to country. You should contact your local customs office for advice on the current charges that are applicable before you place your order.
Q. I'm a roaster and would like to collaborate with you. How do I get in touch?
A. We love working with passionate roasters from around the world on creative collaborations. Fill out the contact form with a brief description of what you had in mind, and we'll get back to you.
Q. I'd like to order a t-shirt but not sure of the sizing, are there sizing charts available?
A. Yes, on the product description there is a sizing chart graphic for each t-shirt.
Q. The shirt I ordered is too big/small, can I get a different size?
A. Yes, but you'll need to return the shirt you received and are responsible for the shipping back. To start this process, please fill out the contact form with your order number and size you'd like to exchange for.
Q. I'm missing an item in my order.
A. Fill out the contact form with your order number and the item that is missing and we'll ship it out immediately.
Q. My order tracking number claims it has arrived, but I have yet to receive it.
A. Please check your address to verify that you entered the correct address when ordering and check with your local post office as they may have dropped it with a neighbor. Once we place it in the mail, and we shipped it to the correct address, if delivered, we're not responsible for stolen items.
Q: I moved! Can I update the shipping address on my order?
A: Yes! Contact us with your new address before your order is shipped and we’ll get it updated for you. We are unable to accommodate with third-party shipping.